Book a Free Marketing AuditFor small and medium businesses ready to turn scattered marketing into a clearer customer journey.
Melbourne · Australia · Worldwide
Understand your customers
→Create a clearer message
→Connect enquiries and follow-up
→Learn from the results
→Human judgement. AI support.
A website that leaves visitors guessing. Enquiries that wait too long. Marketing that never makes it off the to-do list. See what a better setup could look like.
Illustrative examples—not client results. These businesses, messages and situations are fictional. “After” shows a proposed setup, not a completed client project or a promise of results.
A homeowner needs an end-of-lease clean in Brunswick. They open three websites on their phone. One says “quality cleaning solutions” but leaves them guessing about the area covered, what is included and how to ask for a quote.
Before · typical gap
The current homepage
We pride ourselves on exceptional service and customer satisfaction. Contact us today.
No clear service area, no useful scope information and no indication of what happens next.
After · proposed setup
Example replacement homepage
End-of-lease cleaning for houses and apartments in Brunswick, Coburg and Northcote.
Tell us the property size, moving date and whether you need extras such as oven or carpet cleaning. We’ll confirm the scope and availability before you book.
Suburb · Number of bedrooms · Moving date · Contact details
The visitor can recognise a relevant service and start an enquiry without hunting through the site. The owner confirms every service and location before publication.
The customer’s question
“Do you clean rentals in Brunswick, and what do you need to give me a quote?”
Behind the scenes
Agree the baseline, eligibility rules and review window before launch. No measured uplift is claimed in this example.
An electrician is on a job when a new customer sends a WhatsApp message. By the time the owner checks their phone, the customer may already have contacted someone else.
Before · typical gap
WhatsApp while the owner is on a job
Hi, can you install four new power points in Brunswick next week?
The owner is working. The customer has no next step.
The owner later has to start from scratch: location, job details, timing and a number to call.
After · proposed setup
Illustrative WhatsApp conversation
Thanks for getting in touch. I’m the automated assistant. Is this an existing home or a renovation, and what day would you prefer? The electrician will confirm availability and pricing.
A renovation. Thursday would be best. Please call me on this number after 4.
Thanks. I’ve noted four power points in Brunswick, Thursday preferred, and a callback after 4 on this number. The electrician will review your request; the job isn’t booked yet.
Quote enquiry · Brunswick renovation · 4 power points · Thursday requested · Callback after 4 · Awaiting owner review
The customer gets a clear next step. The owner gets a useful summary and keeps control of quotes and bookings.
The customer’s question
“Can you install four new power points in Brunswick next week?”
Behind the scenes
Agree the baseline, eligibility rules and review window before launch. No measured uplift is claimed in this example.
A landscaper finishes a small courtyard transformation. The photos stay on a phone, the customer’s questions are forgotten, and another week passes without a post. The useful material already exists—it needs turning into content.
Before · typical gap
The owner’s unfinished marketing
Courtyard photos waiting to be sorted.
Another job done. Get in touch!
Find something to post when the diary gets quiet.
Starting from a blank page each time makes marketing easy to postpone.
After · proposed setup
Illustrative drafts for owner approval
Room to sit, space to grow. This courtyard uses planting around the edges to leave the centre open for a table and chairs. Swipe through the layout.
Planning a small courtyard? Mark out your table, chairs and walking space before choosing garden beds. Start with how you want to use the space.
If you could change one thing about your courtyard, would it be more seating, more greenery or less upkeep?
You don’t always have to choose between plants and a place to sit. See how this layout makes space for both. Thinking about your own yard? Reply with what you’d like to use it for.
The owner checks the photos, facts and wording before anything is published. The email is for opted-in contacts. This is an example week; monthly quantities are agreed upfront.
What the owner provides
“Approved courtyard photos, a few notes about the job, and the question customers keep asking: can a small yard fit both seating and plants?”
Behind the scenes
Agree the baseline, eligibility rules and review window before launch. No measured uplift is claimed in this example.
Recognise a similar problem? Bring it to your free Marketing Audit
Services & pricing
Build your online presence, connect with customers and keep your marketing moving—with AI supporting the work.
A$370 · One-off setup
A new website that explains your business clearly, with agent-friendly features and search visibility foundations.
What you receiveA new website with WebMCP enabled for compatible AI agents, plus answer-engine optimisation (AEO) foundations.
A$730 · One-off setup
Everything in Get Found, plus WhatsApp Business as another channel for customers to reach you—with AI-assisted communication.
What you receiveYour website plus one defined WhatsApp enquiry workflow, with approved answers and a clear handoff to the owner.
A$370/month · Monthly service
A dedicated AI marketing team configured for your business and managed by 9real, with people in control.
What you receiveOngoing AI-assisted content and marketing support, guided by your approved business information and priorities.
Final scope depends on the priority, channels, assets, systems and delivery effort. Prices are plus GST only if 9real is GST-registered.
Follow Up is A$730 total, including Get Found—not an additional A$730. Keep Marketing is an optional monthly service. Website size, revisions, monthly content quantities, channels and support limits are agreed in writing before work starts. Domain, hosting, AI usage, messaging and other third-party costs are separate and confirmed upfront. Custom integrations, voice agents and advertising spend are not included.
The method
Connect the business goal with customer feedback, sales notes and the current marketing journey.
Choose the opportunity with the best balance of impact, evidence, effort and risk.
Set the message, customer journey, responsibilities and success measure.
Create the assets, systems and handovers needed to make the improvement work.
Check the experience, train the team and start with a controlled rollout.
Review qualified enquiries, conversion and costs. Save the learning and choose the next focused test.
We can build a shared marketing knowledge base in your existing tools, so customer insights, approved messages and test results stay useful to the whole team.
A customer-insight brief links each finding to approved feedback or business data. Assumptions and gaps stay visible.
A brand-voice guide and experiment log turn an insight into a specific message, page or follow-up improvement, with an owner and approval before launch.
A simple scorecard tracks qualified enquiries, booked conversations, conversion and cost per opportunity where data is available. We record the next action and review date.
Start with one priority, establish a baseline and keep a record of what changed. Build on the evidence as it develops.
Scope and review cadence agreed upfront.AI with a clear purpose
We use AI to help organise customer insights, draft content, support follow-up and review marketing performance. We connect it with your CRM, website and communication tools where useful. Your team stays in control of the strategy, approvals and customer commitments.
✓ Clear customer, offer and success measure
✓ Human approval for claims and commitments
✓ Customer-owned accounts, consent and privacy controls
— No technology chosen for its own sake
— No unconsented outreach or misleading messages
— No guaranteed leads, revenue or growth
For you and your AI assistant
Checking agent compatibility…
This creates a draft in this tab only. Nothing is stored by 9real or sent automatically. Avoid sensitive information. Your AI assistant may process details under its own terms.
Is 9real a fit?
Yes. It is a free 20-minute conversation to understand your marketing needs, choose a suitable package and clarify the scope and costs. There is no obligation to proceed.
WebMCP makes selected website interactions easier for compatible AI agents to use. It is an evolving technology, not a guarantee that every AI assistant can use your site. AEO means answer-engine optimisation: clear, useful answers and structured business information that help search and AI systems understand your services. Neither guarantees rankings, recommendations or enquiries.
No. Follow Up adds WhatsApp Business as another customer communication channel, using the official Cloud API and one defined AI-assisted enquiry workflow. It can answer approved questions, collect enquiry details and organise follow-up. We test the workflow and agree how the owner takes over before launch. Customer conversations are kept separate from the owner’s internal assistant, with access limited to approved business information.
No. Follow-up must respect consent and opt-outs. Messages outside the 24-hour customer-service window require approved templates. We agree the permitted audience, wording and handoff rules before activation; no cold WhatsApp campaigns are included.
AI assistants configured for your business and managed by 9real—not a dedicated human department or unlimited autonomous marketing. We agree content quantities, channels, revision rounds and support limits before starting. People approve content before publication, and customer commitments stay with the owner.
No. The one-off prices cover the agreed setup, not lifetime operation. Domain, hosting, AI and messaging usage are separate costs confirmed before you commit. Keep Marketing covers the agreed monthly marketing service; third-party charges and additional work are separately scoped. Meta account and number eligibility must be confirmed before WhatsApp goes live.
Small and medium businesses with 1–500 staff, a marketing or customer-journey problem worth improving and a decision-maker who can provide context, feedback and ownership.
Our mission is better marketing for small and medium businesses with AI. We use it where it helps with customer research, content, follow-up or reporting, alongside marketing strategy and practical implementation. We choose tools around the problem, check their output and keep people responsible for approvals. Not every improvement needs AI.
Positioning, customer journeys, websites and landing pages, lead-generation campaigns, CRM follow-up, phone and WhatsApp response, reporting and practical automation.
Yes. We can focus on the missing strategy, system or implementation layer and define clear ownership with your staff, agency and technology providers.
Before implementation, we agree the starting point, success measure and review period. We look at lead quality, booked conversations, conversion and costs where data is available. Clicks and impressions help explain the journey, but we also check whether it creates useful business opportunities.
Your customer insights, approved brand voice, offers, campaign results and lessons from previous tests. You own the material. We use only approved data, limit access and keep personal information to what the work needs.
Melbourne · Victoria · Remote Australia
A free 20-minute conversation to choose your starting point: Get Found, Follow Up or Keep Marketing. No obligation to proceed.
Book a Free Marketing Audit